Include the details that help us investigate
- For an account issue, use the email associated with your Genify account.
- For a generation issue, include the tool, approximate time, model, and task ID when available. Do not send passwords or API keys.
- For a billing issue or incorrect charge, include the payment date, amount, and invoice or order reference. Do not send full card details.
- For a partnership, describe the organization, intended use, and the best way to follow up.
A clear description helps Genify Support investigate account, billing, and generation issues more efficiently.